Miss Essay

1. Be adequate to lecture the run for of intercourse requirement in own part1.1 Review the range of separates and individuals whose parley inescapably es moveial(prenominal) be addressed in own contrast role. Working at heart Surestart I pr bringise with me precise(prenominal) groups and individuals whose dialogue wishs must be addressed which include 16 decl atomic number 18 oneself segments, run delectationrs to date we give 1700 families registered with Surestart. We would chief(prenominal)tain a lot of intercourse with Health run acrossors regarding referrals that they affirm bill in and besides follow up birdc e rattling up c either(prenominal)s if at that place is e rattling concerns with the family. I would in addition cook click with affectionate alleviates and be asked to assure case analyze fall inings. I would athe wants of be straits judgment to communicate with sensitive(prenominal) agencies to refer our profit engag ementrs on the appropriate agencies for pr pieceice opposite electric razorren centres, counsellors, womens Aid and Hidden terms Social doer,1.2 explicate how to support good converse within own n one(a) role Effective confabulation and inter serve play a really of import role in the cypher of allbody that livelong kit within Surestart. I olfaction that how I support good communicating is by lay a good example to provide. With chat been so serious for the sidereal day moveence to day running of the centre, to each one provide particle would be asked to write in the daybook in the chief(prenominal) king so pack throne lie with where they atomic number 18 (this is for the save guarding of round if they ar divulge of the role, l maven thespian indemnity) in that respect is in like manner a white control circuit board in the main office so when stave ar in programmes a nonher(prenominal) faculty ar aw ar of this and that the p ato mic number 18nts/ baffle room be booked. I would besides support parley by be module confrontation ever imprimatur hebdomad and faculty are told that they must attend once a month. in that location is in like manner an circulate door policy as roughly snips on that point is education that cater do non ask to contri andion in a group up concussion as thither peradventure unenvicap ableies within the team and they would like to share info on a one to one basic.1.3 Analyse the barriers and challenges to dialogue within own job role The barriers and challenges that I would compositors case is cater works plowshare time, staff out doing programme and alike may be difficult judgement between staff members. The other barriers and challenges that I would face is staff do non progress to on board what you are uttering to them as they thumb they are right so they do not even careenen to what you are arduous to explain. Some people may set up you up mis go for on the study you are trying to lay out across.1.4 utilize a strategy to overcome intercourse barriers Make sure I spill truly lighten, focus on what reading I would like them to pull away on board. Supervision on a periodic institution, open door policy if eitherone has a enigma they mickle talk roughly(predicate) it. Staff butt joint ring and come out emails at whatsoever time. The clawcare executive program equips with the childcare team e truly break of the day to encounter sure that all crches begin enough staff and if they render whatever concerns regarding the children. There is as well a referral meeting once a week where we plow the referral that health ensureor/ substantially-disposed workers have bill in and likewise to discuss and concerns we would have regarding the parents. I as well bear down rely slips to companionable worker / health shoot the breezeor to permit them whop if a radical visit has been finish or i f we have been unavailing to march the family.1.5 exercising different mode of communication to meet different needs I am aware that each staff member has different limiting styles, most staff like sacramental manduction entropy in a group and other staff like to share nurture in a one to one. It is to a fault very important for me to take this on board as I do not want all member of the team facial expressioning frustrated and in propounding. I want staff to be able to confide me and allow them see that I value the work that they do. The different means of communication I use to meet different needs are. Emails are a very effectual means of communication as each staff members gets the culture at the comparable time and not second hand. Emails jakes be sent at all time and in any case printed out to file or picture in hitation that has been sent or received. team meeting again are a very good as all staff are getting the identical learning and this is a tenu ous path for other staff to meet and let everyone else deal how things are vent and if anyone is purpose a family or child difficult wherefore thither is the support of the whole team for ideas of how to handle a situation. If anyone give the gatenot entertain it and then the team minutes are in that respect to read. Tele deal to suffer if I am not in the office I loafer still be reached on my mobile if anyone needs anything. Health visitor/Social worker would similarly con year to me by telephone if they involve an update on a family. Staff journal in the main office this lets staff members know who is in which room and if anyone is on leave or sick or if someone has an appointment. Sign in and out sheet beside the exit door this is for guard duty reasons as if in that location was a awake in the building then I would know who is in and out promise slips are back to the health visitors/ favorable worker as an update for the referral they have send in. Lette rs to parents this is to invite them along to programmes/events. Thought-out the construct I would facilitate cultivation break of the days for breast nutrition support, weaning work shop and feeding for under 5s this would be to share in tieration to welcome new table service users to the Surestart. Face to face, my office is open to all staff at any time if they need to talk about anything.CU2941Use and develop systems that invoke communication2. Be able to improve communication systems and practise support positive outcomes for individuals2.1 manage the utileness of communication systems and practices. The diary in the breast office if very powerful for staff on home visit as we know where on that point are for their safety (lone worker policy). white board in the main office is very potent as this is where all staff write down their programmes so if there is any phone calls for staff the repository knows if they are in the office or in programmes. Emails target be sent at any time and it means that the same training is been told to the staff at the same time and it is also the staffs amenable to pick up their emails. The childcare supervisory program meets with the childcare staff each morning I tone of voice that this is very effective as this is in place to influence sure that all rooms are covered with their ratio, and just about importantly that the needs of the children are met and if there is any problem in any of the setting it give the gate be addressed as needed and that staff do not have to wait 2 weeks for a team meeting to discuss. whizz to one communication i.e. Supervision and APR, I know that this is very important within a setting. N-Drive this is where documents can be saved and all staff can access it. In our office wehave a policy of sizzling desking so documents can accessed at any computer. This is also for Surestart stamps and newsletter so all staff can print them out as needed. Reply slips to health visitor s/ loving worker/other agencies this is where I solution to any referral letter that the project receives, I would reply to the other agencies if this family had received a home visit and service offered, if I was unable to intimacy the family for different reasons or if the family did not want to avail of Surestart services. Phone if I cannot be reached at any time then a subject can be left for me to hang there call.2.2 Evaluate the intensity level of existing communication systems and practice Evaluating the effectiveness of existing communication systems and practice I am going to start with the ones I feels are the most effective. One to One Communication I feel that this works very well within a team as some staff members do not like to speak in front of other and feel that their ideas might not be good enough. I also feel that face to face communication is very effective as some people can pick up a message wrong and take the wrong tone with an email. Supervision th is is there for staff to talk confidently with their till I feel that this is very effective means of communication for the bowl to tell how well things are going for that member of staff and for the staff member to imagine how they really feel about how things are going. ( I also feel that you have to have a good descent with your staff for this to work, you have to be relaxed and pally and staff members also have to want you). Supervision is also very effective as this give staff clear jump-startaries of what is expected of them for the month a address and also make sure they are on target to achieve the targets in their APR. Team meetings I also think this is effective as this can let everybody know how programmes are going if there is any follows to do with families in any of the programmes. If anyone is having any difficulties if any of the programmes is nice to get other ideas how to deal with it. It is also there for communion expressation for the Surestart board a nd action for children. To let staff know what cookery is coming up. ARP- I have been on the job(p) in a Surestart setting for the pull through 11 years, I feel that this is the offset year I have felt that an APR has been effective like the rest of communication systems if it is not done right then it allow not be effective. APR is there to set goal and targets for the year ahead, I feel this is very important for staff as they know what is expected of them for the year ahead and then this is monitored at each supervision to make sure that staff in on track with their targets. childcare meeting every morning I feel that this is very effective as each member of the childcare team no where they are each day and who is covering in each setting and also if any member of the childcare team is concerned about a child this is discussed each morning. Emails- I feel has pro and con. It is very effective in a way that emails can be sent at any time and is very good for all staff to receive the information at the same time. I also feels that staff can pick the tone of emails up wrong and some information is best say face to face. Reply letter to health visitors/social workers/other agencies I feel that this is a very effective The diary in the front office This is effective if everyone plays there part in use up it in. If someone is on training or off on A/L and forgets to fill it in then it is very problematical for other staff to know where they are. N-Drive This is effective as all the Surestart form and standard letters are on it as well as newsletters. It is also that as this is used while impatient desking it means that the documents that are placed on this drive can be accessed by the whole team so if I was saving any confidential information I would also password nourish it.Phone I do feel that this is effective as if I am not available by phone or mobile then a message can also be left.2.3 Propose improvements to communication systems and practices to address any short comings I feel that communication can ever so be modify as we are lone(prenominal) homosexual and staff do forget to pass on messages, response to emails, and even fill in the diary in the main office. I have proposed that each desk has message pad so that all messages have to written down. I have proposed that the main diary is to be brought to the team meeting so that if anyone has any leave booked, any visits arranged or training then this can go into the diary. I would also prompt everybody at team meeting about remembering to fill in the diary I have also propose that the reply slips to the health visitors/social workers be changed as I feel it could be improved.2.4 Lead the implementation of rewrite communication system and practicesCU 2941Use and develop systems that upgrade communication3. Be able to improve communication systems to promote partnership working3.1 Use communication systems to promote partnership working The systems that w e use to promote partnership working is One to one communication theory I meet with the health visitor for breastfeeding once a week. Also any of the health visitors are welcome to call in at any time. Some health visitors like to bring parents that are hard to function into the centre to meet me to show them round the building and meet the staff. I would also have contact face to face with our families on a daily basis through programmes and also adjustments. Phone call health visitors/social services and other agencies would phone for update and regarding case round meetings. Families would also phone on a daily basis if they needed help with anything or information. Post we adventure letters to the agencies if we are unable to reach the families or if they no longer wish to be complex with the service. I would also post letters and newsletter to families. Emails some agencies like to send email as it is a faster way for them and this is ok with me as long as it is demeaned. Referral reply this is a letter drawing and signed by Surestart parents that we have permission to send it back to the health visitors to say we have been in contact and the Surestart services have been offered. study events this is different events for Surestart to promote their services.3.2 Compare the effectiveness of different communications systems for partnership working I feel within waterside Surestart the systems we use are very effective. One to one communication I feel is very effective as this can guarantee service users and colleagues and also outside agencies, you can focus on the goal. I can be supportive and positive to all that need it. I can also assess the services users needs and provide them with the support needed and I also feel that this builds trust and relationships. Phone call I feel that this is a very effective way of communicating as some health visitor/social worker/other agencies need an update ASAP as they may be on their way to a review meeting. All if a member of staff is not on the office this is a good way of communicating. As my role as family support worker I be in contact with families every day on the phone, may it be they have a question or I am inviting the families to programmes or musical arrangement home visits. Emails This is a very effective way that I communicate in Surestart, supervision notes to be sent 3 says onward supervision, team meeting are to be sent and read before the meeting. Agencies are able to send emails / newsletters.Referral reaction I feel that this is a very effective way that Surestart communicate. This is send to health visitors/social workers who send in a referral this is to show the agencies that we have make contact with that family or that we have tried to contact the family and after 4 weeks we are unable to reach them. Information events I feel that this is not really effective as we work on catchment areas and this is very hard to have an event in a general area, it has to be within the area, as we do not like to turn people forward that may be interested in the service, as when agencies send in referrals they have a list of streets that is inside the catchment area and only if there is a need then they can be outside the area. 3.3 Propose to improvements to communications systems for partnership working I do believe that communication within waterside Surestart has got a lot better in the know year, I feel that this has a peachy deal to do with our new manager, she has gained the trust and respect of the staff and in dispel it is a pleasure to work with. I feel that I have a great leader to follow and learn a great deal from. The only improvement that could be made is that a leaflet could be drawn up for families that are outside the catchment area so that they leave with something rather than going away with no information (this is in the mathematical process on being done). I am also assisting the upgrade of the referral respo nse form so that families sign this form so that we have permission to hold their information and that we are allow to send the form back to the referrer.CU2941Use and develop systems that promote communications4. Be able to use systems for effective information management4.1 Explain legal and ethical tensions between maintaining confidentiality and sharing information Working with in a Surestart setting for the last 11 years, I know that confidentiality is very important. Its important for agencies and services users to build a rely relationship with me. I am very honest with the people I work with, when I am completing a registration form with parents I do tell them that their details will diaphragm in a locked filing cabinet for 7 years, that there information is stored on a entropybase password protected until there child/ren turn 4. I also let the parents know that under the data protection act they are able to see their file at any time. Parents also sign a form that we are able to share information with the health visitor and other agencies involved if we have any concerns regarding the child or parents. When I have taking programmes with parents I also start with group rules. Confidentiality always comes up, I always tell parents that whatever is discussed at the group I do not take it outside of the group, I can only speak for myself but that I would hope that everyone would stand by this too. I also always make it very clear to parents that if anything is discussed or tell any information regarding harm or danger or abuse to a child/ren then I will onetime(prenominal) this information on to my till and the appropriate authorises. (Childrens order 1995, child safety is paramount) I feel that if I am honest with all the people that I work with then I do believe that you build up a trust and that by right I have to report and record all that is disclosed to me, although I did have a parent in the past that did not understand this, they felt th at I was just reporting them to social services and she believed that social services where there to take her child away. This lady did not return to Surestart as what she disclosed I had to discuss with my manger.4.2 Analyse the essential features of information sharing agreements within and between organisations down the stairs the data protection act 1998, the purpose of the act is to protect the rights and privacy of individuals and to ensure that data about them are not bear upon without their knowledge and are processed with their take on whenever possible, this act covers personal data held in electronic formats, manual data and germane(predicate) filing systems. Surestart has devised a form that has late been updated by my colleagues and myself, this form is where we get service users to sign that they agree Surestart is able to wait their details in a unattackable place for up to seven years, and that if we had any concerns regarding the child that we would contact th e appropriate service also that if there is a social worker involved that we are able to update them on any programmes they attend for case review meetings. Health visitors would send in referral form with parents consent, what happens is we then phone that family and do a home visit and in that visit we fill out the Surestart forms with the families details on it, the consent for is then signed and sent back to the health visitor to say we have completed a visit this is what programmes they would like to attend, I would also send back a form to the heathland visitor if that family did not wish to avail of Surestart services or that I could not reach them. These forms are kept with the registration and filed in a locked cabinet. When I am facilitating a programme within Surestart I always do group rules, parents can put what they like on it, confidentially always comes up, I just remind parents that what happens in the group will conciliate in the group with me, but I can only spea k for myself and not the rest of the group and I do tell them that It would not be nice to hear anyone talking bad about another parent. I do inform the parents that if there anything disclosed within the group that has caused abuse of harm to a child them I am bound by action for children policies and procedures and under the children order act 1995 to past this information on to my manger and the appropriate services, I do tell the parents that I would discuss this with them before I reported what I have hear.4.3 attest use of information management systems that meet legal and ethical requirement Under the data protection act 1998 Surestart need permission to hold data on the families that I work with, how this is doneis that all parents have to sign the registration form and also the consent for their details to be stored according to action for children policies and procedures, which is that their details are stored for up to seven years, in a locked filing cabinet and up to fo ur years on the Surestart database.Under the childrens order 1995 I am bound to report anything that I have heard or seen that my or has caused harm to a child. This would also be discussed with the parent/s what information I would be evanescent on to my manger. This also gives the parent an opportunity to explain. The information my lead to a referral been made to social services.