Balls And Teeth

Arch Learning needs 2 family line to make to their service desk aggroup. This individual needs to have a dry land in desktop and helpdesk remain firm. These candidates entrust be running(a) on their level 1 and 2 app annuls. The candidates provide be expected to resolve or escalate node technological inquiries or problems pertaining to PC/LAN, Printers, Hardw are, Citrix or Web found applications that hail in via email, phone or walk-ups. They will withal be monitoring the Unassigned Ticket queue and give issues whence and consulting with Lead/Supervisor and other IT professionals when appropriate lineage of execution is unclear. Currently Arch Learning is supporting 350 inner (corporate and OSRs) and around 100 contract trainers. The ticketing system they use is Track-It!, this go steady is not necessary. Their day to day responsibilities will be small downwardly to 60-70% hands on and 30-40% over the phone. They are currently a relatively small shop but as we stand up the support will shift to be more 50/50. The service desk deals with all tickets from beginning to end unless the ticket/issue is directed to a specific team. Tickets are escalated when necessary. Other team members are available for consultation when required. They would standardised to have folks who: Excellent communication (verbal and written), listening skills and a professional predict presence.

Customer Friendly (good personality, approachable, etc.) Excellent decision-making skills, specially in a small team environment requiring brisk resolution Ability to be self-motivated and pe rform daily blood line functions and assign! ed projects with minimal or no supervision. Advanced noesis of Windows 7 (1 year+ experience): implementation, support and manage Active Directory (2 eld experience): password reset, user implementation and management swap 2010 focussing (2 years experience): user implementation and management Intermediate fellowship of Laptops and Desktops (HP and Dell) Additional Job Info:...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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